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| Yasser Essam El-Deen, 01st 2010f May, 2010 |
M6.net money refund guarantee is scam !!!???
" yasser@webtools-int.com
Posted On: 19 Jan 2010 12:39 Pm
Hello,
kindly, cancel my account and refund money !!
i did not have any negative impression about your services as we're still new to your service (just two days) and not been fully experienced with your services.
But since we are an Internet services provider company , we need on a daily basis to use a backing-up/Restoring Db's up to of 20 times/day!!
Therefore, it is not possible that every time we need so, we have to refer to you and submitting tickets, then waiting for answer, and so on...
Therefore, please go-on in canceling our account and try to refund money as quickly as you can.
Thanks ... and Best Regards
Yasser Essam El-Deen
M6.Net - Arvind
Posted On: 20 Jan 2010 12:45 Am
Dear Yasser,
Thanks for contacting the M6.Net Billing department. We hate to lose customers like you. We don’t want to see you go. If you’ve canceled your account because of issues you’ve had with our service, contact me and we’ll sort them out Right Away! Reply Me, I will personally ensure your issues are solved once and for all. We’ll do all we can for you to ensure you keep hosting with us at M6.Net.Keeping you as a one of our valued customers is so very important to us.
So if you continue to leave - I would really like to hear from you to find out why you decided to cancel your account. Better still for you, I would like the opportunity to do all I can personally, to keep you as a customer.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
Yasser Essam El-Deen
Posted On: 20 Jan 2010 01:30 Am
Dear Arvind,
The reason for my cancellation request was not because of any failure on your part, but because of the lack of some services that are necessary for us, and specifically the Db Back-up/Restore service as I have mentioned before in my previous ticket !!
Also, I really appreciate your offer, but as I have told you it was very important part to us to find this option was available!!. So, kindly go-ahead ... Thanks.
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Web-Tools Co.,
Gsm Mobile: +20 11 444 6012
Tel: +202 2256 5074
Fax: +202 2256 5074
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
Logo Final
From: M6.Net - Arvind [mailto:billing@m6.net]
Sent: Wednesday, January 20, 2010 2:45 Am
To: yasser@webtools-int.com
Subject: [Billing #MEA-463893]: account cancelation request
Dear Yasser,
Thanks for contacting the M6.Net Billing department. We hate to lose customers like you. We don’t want to see you go. If you’ve canceled your account because of issues you’ve had with our service, contact me and we’ll sort them out Right Away! Reply Me, I will personally ensure your issues are solved once and for all. We’ll do all we can for you to ensure you keep hosting with us at M6.Net.Keeping you as a one of our valued customers is so very important to us.
So if you continue to leave - I would really like to hear from you to find out why you decided to cancel your account. Better still for you, I would like the opportunity to do all I can personally, to keep you as a customer.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
Ticket History yasser@webtools-int.com (Client) Posted On: 19 Jan 2010 06:09 Pm
Attachments image002.jpg (3.45 KB)
M6.Net - Arvind
Posted On: 20 Jan 2010 08:53 Pm
Dear Yasser,
Thanks for contacting the M6.Net Sales and Billing department. Your account has now been marked as canceled, and a refund, if one is applicable, will begin processing for your account soon.
Any remaining credits under your account will be refunded if you are canceling before 90 days after the sign-up date or if you are canceling within 30 days after your sign up date a full refund minus any domain registration fees will be issued to you.
If you are a PayPal client with a PayPal subscription set up; please remember to cancel that via your PayPal account to avoid any unexpected payments, we cannot cancel these automatically. All going well your refund should be issued by 17/03/10. Thank you very much for hosting with M6.Net. Please let me know if you need any further information or assistance.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 24 Jan 2010 09:46 Pm
Is there any other procedure that i have to do?? or just waiting !!
Kind Regards
M6.Net - Arvind
Posted On: 25 Jan 2010 07:22 Pm
Dear Yasser,
Thank you for contacting M6.Net Sales and Billing department.
Your account has been canceled as per your request. If you are a PayPal client with a PayPal subscription set up; please remember to cancel that via your PayPal account to avoid any unexpected payments, we cannot cancel these automatically.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 19 Mar 2010 10:43 Pm
Dear All,
Your specified date for refunding my money was over "17/03/2010" three days ago !!
But, I didn't receive any yet !!
Kindly Advice
Regards
Yasser Essam El-Deen
Yasser Essam El-Deen
Posted On: 19 Mar 2010 11:00 Pm
Dear All,
Your specified date for refunding my money was over "17/03/2010" three days ago !!
But, I didn't receive any yet !!
Kindly Advice
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Tel: +202 2256 5074
Fax: +202 2256 5074
Gsm Mobile: +2011 4446012
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
M6.Net - Arvind
Posted On: 20 Mar 2010 11:40 Am
Dear Yasser,
Your issue has been escalated to our admin, you will be heard soon.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
Yasser Essam El-Deen
Posted On: 23 Mar 2010 12:30 Pm
Hi,
I didn't get any answer yet from your side about my money refunds !!
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Tel: +202 2256 5074
Fax: +202 2256 5074
Gsm Mobile: +2011 4446012
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
From: Billing [mailto:billing@m6.net]
Sent: Tuesday, March 23, 2010 1:55 Pm
To: yasser@webtools-int.com
Subject: [Billing #MEA-463893]: account cancelation request
yasser@webtools-int.com,
This message concerns your Ticket #MEA-463893. We have not received any response back from you in 72 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this Email.
Subject: account cancelation request
Department: Billing
Priority: Critical
Status: Level 1
Please let us know how we did! How would you rate this experience with our team? Good , Not good.
Please note that the Ticket will automatically be closed within 24 hours if no response is received from you. The Ticket will not be closed in the case that you send another reply.
M6.Net
M6.Net - Arvind
Posted On: 23 Mar 2010 10:15 Pm
Dear Yasser Essam,
Your refund issue has been escalated to our admin, you will be heard soon.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 06 Apr 2010 05:32 Pm
Hi, I didn't receive my refund yet, since my account was canceled before 25 Jan 2010 ... kindly advice
yasser@webtools-int.com
Posted On: 06 Apr 2010 05:34 Pm
Hi, I didn't receive my refund yet, since my account was canceled before 25 Jan 2010 ... kindly advice.....
please check ticket No. #MEA-463893
yasser@webtools-int.com
Posted On: 09 Apr 2010 06:28 Pm
Anybody here !!!
M6.Net - Arvind
Posted On: 10 Apr 2010 03:28 Pm
Dear Client,
I have updated your refund issue to our admin, your refund should be issue until next week.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 16 Apr 2010 03:00 Am
Hi,
We are going into the third month, and I didn't receive anything yet !!??
Kindly Advice
Regards
yasser@webtools-int.com
Posted On: 18 Apr 2010 01:53 Pm
So, I think I have to wait one year to receive my refund ... right !!??
Yasser Essam El-Deen
Posted On: 24 Apr 2010 11:30 Pm
Hi,
I think it is a long time enough now to stop your procrastinate in refunding
my money !!
So, If this issue will not be resolved within this week I will file a
complaint to the Internet Complaint Crime Center (IC3), Better Business
Bureau, and to your local Fbi office.
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Gsm Mobile: +2011 4446012
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
Yasser Essam El-Deen
Posted On: 24 Apr 2010 11:30 Pm
Hi,
I think it is a long time enough now to stop your procrastinate in refunding
my money !!
So, If this issue will not be resolved within this week I will file a
complaint to the Internet Complaint Crime Center (IC3), Better Business
Bureau, and to your local Fbi office. " |
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| Jim, 24th 2010f April, 2010 |
Check Houston, TX BBB for M6.net BEFORE signing up for a hosting account.
Two inaccuracies in Mr. Michael Guilfoyle's comments:
1. You do not have to be a BBB member to respond to BBB complaints.
2. There is no such thing as credit/chargeback fraud. If a merchant issues a credit, the cardholder can not then request a chargeback. If the cardholder takes a chargeback, any credits issued by the merchant on that transaction ID are rejected and returned to the merchant.
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| Dennis Cook, 18th 2010f April, 2010 |
| This company is bad new. After endless technical problems I moved my account/site/domains to anther provide 6 months ago. They just billed my CC for another year and will not refund. |
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| Louis, 09th 2010f April, 2010 |
everything said here is true, they do not meet the guarantees (us close the account after 2 days of having ordered and never gave back the amount)
no support, no warranty
Keep away from these people |
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| Martin , 15th 2010f March, 2010 |
| have been with M6 now for 1 week and I can't seem to get them to address the enormous amout of issues I have had in the past week. Every question is responded with "check your name servers". The name servers are pointed and even verifeid by them to be correct but no matter what the issue is, it's always the same cookie-cutter response. Now, I can't get my email to work and it's the same response, "check your name servers". I have made a terrible mistake by purchasing a web hosting environment with m6 and it looks like I will be on the hunt for my $120.00 dollars back. Wish me luck. |
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| Arigo, 24th 2010f February, 2010 |
I have been using m6 services for a years and should say all works fine with them.
Their support is responsive and fix issues in no time.
No downtime or outages.
Plans are resourceful.
Recommend them to use.
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| Christopher, 21st 2010f February, 2010 |
Hi, im a m6.net client since one week, and i'm not happy at all with the tech services. They said me, before paying, that they would be able to help me with SQL injection. I accepted, paid, and re-send a ticket 1 hour later, where they told me that they didnt know really what SQL injection was. It was a lie. U_U they even called it "SQL injuction" the first time, i should have realized that... i sent them a ticket asking about this issue and they ignored the question haha (i have to take it with humor guys...)
Ah, also, they use the free verstion of MyLittleAdmin. In that version you cannot create tables. LOL i have an web-based administrator that cannot create tables...
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| Arigo, 10th 2010f February, 2010 |
I have been using m6 services for a year and should say I like them, all works fine. Their control panel is usable and easy-to-use, support is responsive and they fix issues in no time. Plans are resourceful.
I have no any serious problems for the period of using them. |
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| Don Thompson, 07th 2010f February, 2010 |
I opened an account with m6.net in 2008. I had no problems with service and was pleased. When renewal time came I cancelled the account because the management company worked for lost the account and I no longer needed to host the site. M6.net then became impossible. Although they answered emails, they appeared to be canned responses with no real attempt to assist me. They charge my credit card even though I imformed them a week in advance that I wanted to close the account. They would not refund the money, so I had to dispute the charge with the credit card company. It took a couple of months, but I eventually got my money back.
Move forward to Feb 2010. M6.net is again sending me emails stating that I owe them. I can't believe that they would try this same stunt again.
This is a bad company. STAY AWAY! |
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| mqpasta, 05th 2010f February, 2010 |
Michel,
Again same issue? my sites are down for last 1 month.... disaster experience |
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| mel, 04th 2010f January, 2010 |
| M6 you sent my business broke, you refused to reply to my emails for a whole year, you ignored my phone calls and on top of that you held on to my website address after i failed to renew it with you. I hope you lot go broke |
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| mel, 04th 2010f January, 2010 |
| M6 is the worst host provider you could go through. When it suits them they ignore your emails, they change to new servers without advising their clients, the forget to tell you that they are no longer hosting your software, I wrote multiple emails to them over a year, begging them to contact me as i could not access my website or customer emails. I thought they might not be getting my emails so i wrote to them via my partners email and they responded until i told them who i was and then they ignored them. I rang them multiple times and left messages, no replies. They basically left my site to die a slow death. They still had the nerve to send out renewal reminders but did not respond to any of my pleas for a response. When i did not renew my website they held on to it so i have lost that address. I can not say how much i hate those morons, i wish them nothing but bad luck, i hope you go broke M6 |
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| mel, 04th 2010f January, 2010 |
| I have to say i am repulsed by M6 after having my website with them for 4-5 years (thebettashop.com)after they changed to their new servers, they forgot to tell me that they would no longer host frontpage, they refused to reply to my emails for a whole year. i emailed them from my partners email, from mine. I begged them for a response, i phoned them atleast a dozen times and left messages, no reply. I ended up losing my website as i could not access my emails from my clients and when i refused to renew with them they kept on to my website address. M6 you have gone from a realistic provider to a rotten one that gives the worst customer service ever. I worried you were not getting my emails but when i sent you them from different addresses and you stopped replying when you knew who it was. At the very end Ben you gave a quick "if there is anything i can do please write to me" after a whole year of ignoring every plea..Shame Shame .. your disgusting rotten provider.. |
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| Joe, 14th 2009f November, 2009 |
Michael Guilfoyle from M6 actuall wrote this? See quote in a post below...
Micahel, do you honestly consider 5 weeks downtime acceptable? If so, you should close your doors!!!
"The issue of 5 weeks downtime were due to an issue last July (2008) on a server that had hardware issues in the datacenter." |
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| Sally, 29th 2009f October, 2009 |
Dear Mr Michael Guilfoyle from M6 Internet Web Hosting in Clinton Rd Hunstville Alabama 35801 US
WE ARE VERY ANNOYED WITH M6 INTERNET WEB HOSTING.
M6 Web Hosting in Hunstville Alabama HAVE NOT KEPT OUR SITE UP EVEN THOUGH WE HAVE PAID, or responded to very many emails in the last six months to M6 Internet Web hosting to https :// accounts.m6. net. All that you do is keep sending us emails saying that we have not paid DESPITE US REPEATEDLY SENDING YOU OUR CREDIT CARD NUMBER. We are very unhappy with the lack of service from M6 Internet Web Hosting in Hunstville Alabama. We have NOT BEEN ABLE TO CONTACT M6 INTERNET WEB HOSTING BY PHONE despite trying. We have repeatedly emailed https :// accounts.m6. net to request assistance in having our main business name.com site up in the last 6 months. We emailed yet again to https :// accounts.m6. net M6 Web Hosting in Hunstville Alabama this morning from Melbourne Australia and only yet again received an automated reply from https :// accounts.m6. net. We have paid our fee to M6 Internet Web Hosting, and our domain is correctly registered. We have been forced to put other domain names on various directories and cant even point this one to one of those. We would be most grateful if M6 Internet Web Hosting could respond urgently. This is a SERIOUS problem for us and we urgently need your help at M6 Internet Web Hosting today. You can contact us on sallyn@tpg.com.au. CUSTOMER ID 12038
M6 GROUP PTY LTD, Australian Capital Territory, ACN or ARBN: 109147720 ABN 17 109 147 720 M6 Internet or otherwise
Administrative Contact , Technical Contact :
GloPro Network Pty Limited,
nic@M6.NET
5715 Will Clayton # 1353
Humble, TX 77338
US
Phone: 1-866-496-6638
Fax: 1-866-610-1616
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| jkhjgjvbkfy, 28th 2009f October, 2009 |
http://vilinet.communityserver.com/members/urukamrm.aspx ANGELINA JOLIE PUSSY , (http://vilinet.communityserver.com/members/urukamrm.aspx - ANGELINA JOLIE PUSSY) ,
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| Michael Guilfoyle, 21st 2009f October, 2009 |
John’s Refund was processed along With Coreys. We had a person in the billing area during those months that did not follow procedure for these billing issues and we sorted out all these issues once we uncovered and the person no longer works for us.
In May-July we had an issue with a server related to Plesk 8.XX on Windows 2008 which we sorted out with a workaround and then Upgraded to Plesk 9 which resolved all the issues reported. All servers and services on these new Windows 2008 servers have been running without issue.
In regards to the BBB complaints we have resolved. Many resolved outside of the BBB directly with the customers. As we are not a BBB member we are unable to resolve and respond to many issues directly. It is unfortunate that the only few reviews posted are bad reviews. In the hosting business it is unfortunate that only bad reviews are posted which you will see for many hosting companies. On this site a number are posted from people we do not know and I am concerned they are competitors.
If you do have an issue please contact me, Michael Guilfoyle and as always I will ensure your issues are resolved. I take all customer issues seriously and work to get them resolved. Out of the many, many thousands of customers these reviews are less than .1% of all customers. And all issues that have been posted on any of these reviews sites are and have been sorted out.
We take our business very seriously and do have excellent uptime and support response times. From time to time, there are customers for various reasons that have issues but this % is extremely small. I do understand however for those small percent of customers the issue is extremely important to them and it is extremely important to me to have them sorted out.
If you do have issues please contact me as I want to ensure you are satisfied and resolve any systematic or procedural issues in our business.
Sincerely
Michael Guilfoyle
michaelg@m6.net
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| Michael C, 21st 2009f October, 2009 |
| I was with M6 for 5 years and I can quite positively say that all the negative about them here is true. |
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| Michael C, 21st 2009f October, 2009 |
The Managing Director of M6 wrote this (search on this page)
"The issue of 5 weeks downtime were due to an issue last July (2008) on a server that had hardware issues in the datacenter. "
He admits to a downtime of 5 weeks?!?!? This really sums up M6 perfectly, while most hosts argue over 99.9% vs 99.99% uptime, M6 are lucky to get 75%.
They seem to have a lot of hardware issues, according to their support staff the problem always seems to be "multiple failures" on the server. Problem is these failures appear to happen 3 or 4 times a year. What hardware are they using?
To be fair I don't think they are con artists, they do appear to try, they are just completely disorganised and simply incompetent.
Also, in response to Michael G's comments that support turn around is 20 minutes, this is quite simply a complete and utter lie. I think I have had 1 support query out of 100 answered in 20 minutes but everything else has been 1 day+. Possibly I think he is talking about response to sales queries. When things go bad they simply don't answer for a day or more. |
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| Bill, 18th 2009f October, 2009 |
| These guys suck. They do not answer the phone, and I have been waiting months for them to fix a number of problems. They just upgraded the control panel, which the say is now working. I have sent several emails requesting a refund, and they never respond. Working with their technical team has been a huge string of emails stating "try it now". I can not say this loudly enough - DO NOT EVEN THINK ABOUT USING M6!!!! |
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| GT, 18th 2009f October, 2009 |
| These guys are scam artists. I have had nothing but problems with them. I have been trying to resolve issues for many months, working with their techs Mandar and Akosh. I keep being told to wait. When I have asked about a refund, my emails are ignored. I can't say this strong enough - DO NOT EVEN THINK ABOUT USING THEM! There are many good companies out there - this is not one of them. They will not answer the phone number listed. They suck!!!!! |
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| Chuck, 31st 2009f August, 2009 |
| Thanks for the reviews...looks like I'll be taking my business elsewhere. I thought the prices were too good to be true. |
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| Xmen, 24th 2009f August, 2009 |
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http://rapid share.com/files/262532609/X-M3n.0rigins.W0lv3rin3.DVDRip.XviD-JUAMNJi.part8.rar |
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| M6.net is a fraud., 18th 2009f August, 2009 |
These dudes ripped me off too. I will make them pay. I am not stopping until they refund my $45.92. They will pay up or be shut down. Everything they say in their website are lies. They refuse to refund my money. They promised to refund it, but that was months ago. They are liars. I will get them. They won't get away with this.
john@cmcoldwater.com |
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| Corey. J, 15th 2009f July, 2009 |
This company renigged on it's return policy. I have been sending emails for about a month now trying to get my money back but to not avail.
Ben sounded nice at first but when it was time to get my refund, all excuses and not response.
The phone numbers posted on website doesn't work either. The 202 # is aways busy and no one answers the 866# .
If I don't get my refund shortly, I'll be filling a complaint with the BBB and post a blog and every single webhosting rating site I can find. If you state your refund policy, customers fully expect you to live up to that. If you words and policy don't have any meaning then the People and thus the service is not reputable.
I want my refund back.
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| James, 07th 2009f July, 2009 |
I am an advanced student designer and I would like to build my portfolio of sites to show my future clients. If you need a site built under ten pages in size for your online biz then email me as I will build it for you for free if possible.
bobbysusi8@gmail.com |
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| Joe, 01st 2009f July, 2009 |
If you are not sure who to believe, go to the Better Business Bureau site (www.bbb.org) like I did and check out their rating. Here is a summary of their current status. I won't be signing up.
Based on BBB files, this business has a BBB Rating of F
Reasons for this F rating include:
BBB does not have sufficient information to determine how long this business has been operating
23 complaints filed against business
Failure to respond to 11 complaints filed against business
5 complaints filed against business that were not resolved
BBB does not have sufficient background information on this business |
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| Han Dar, 27th 2009f June, 2009 |
Take a look at some other reviews. Where are all your 'satisfied' customers Michael?
http://www.hostsearch.com/review/m6net_review.asp
http://www.web-hosting-top.com/web-hosting/web-hosting-top.m6.net-reviews
http://www.webhostingstuff.com/review/M6Net.html |
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| Mike C , 27th 2009f June, 2009 |
As omi put it, I think its time for M6 to wrap up. It's long overdue.
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| Mike C, 27th 2009f June, 2009 |
| The difference is that pretty much all other hosts have the occasional bad review and the vast majority are good, the reviews for M6.net are 99.9% extremely bad and you have to look very very hard to find any kind of even vaguely positive review of M6. |
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| Michael Guilfoyle, 25th 2009f June, 2009 |
OP - We started your sites again to give you time to sort out the billing the issue and you continued to threaten and abuse us.
Mike C - we have honored all refunds as per our refund policy which is standard of all hosting companies and is in place to protect against fraudulent people who sign up, demand a refund and process a charge back at the same time.
with the amount of customers we have - there are some that have issues and are not happy about how we handle them, no matter what we do.
Every host has bad reviews. Even ultimahosts.net which was mentioned below. I can;t find a client called Steve Young.
Michael Guilfoyle
M6.Net
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| O.P.Chhabra, 25th 2009f June, 2009 |
I have my account with them, and for the past two years I had been suffering with the crap they were giving me. Today I am relived I had ultimately taken a decesion after almost 100 mails to their support people, And I had to request despite the fact that I had all my dues duly paid.
Their sport staff insisted me to pay $66, I also Sent him a communication I had with their MD Michael Guilfoyal michaelg@m6.net
My Client sent them a mail, and their Mr. Rakesh without getting to the depth of the incident sent a mail to my client that this domain is down because of Non Payment. I almost Lost the Client, I had to immidiatly setup another account with four times more cost then I charged to get out of this situation.
They are Not Bothered about any bodies reputation, they are not bothered about their own words and they are not ready to talk to understand if the other person is right.
Their Mr. Ben Feels He is doing favour to us by hosting our accounts. But They really Need to be taught now that A Customer is GOD, which they have forgotten.
I think its time for them to wrap up.
Omi |
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| Steve Young, 17th 2009f June, 2009 |
| I used to be with M6 but recently changed to Ultimahosts.net. The difference couldn't be greater. |
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| Mike C, 16th 2009f June, 2009 |
| And as for the 'money back guarantee', they ask you to wait 6 to 8 weeks for it to be processed then don't pay it back, when you then go to your credit card company they say it is too late to do anything about it. Avoid this devious and underhand company like the plague. |
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| Mike C, 14th 2009f June, 2009 |
| The difference is that almost every single review for M6 describes you as 'Horrible', 'Scammers', 'Bad beyond belief' etc etc. Do you seriously expect people to believe that these are all put up deliberatly to smear you? Look up reviews for most other webhosts and you'll see that most of them are positive. You'll be very hard pushed to find any webhost with worse reviews than M6. I urge any potential customer to visit several review sites and look at the M6.net review for yourself and decide if they are all 'made up' to slander M6 or whether they are genuine ex M6.net customers who got sick and tired of the disgraceful service that M6 offered. |
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| Michael Guilfoyle, 11th 2009f June, 2009 |
Who is this Mike C?
Honestly. We have had issues like all hosting companies over the past 12 years. You will also see that we have resolved them all and improved our service each and every time.
Search reviews on any hosting company and you'll see only negative reviews too. Also for many reviews of our company and OTHERs - I rarely trust them, unless they are in depth reports. It is widely known their are unscrupulous competitors posting negative reviews.
I have had 5 people contact me after seeing my email on this page and we have resolved every single issue. Most were simple issues due to misunderstandings either about the system or the technology involved.
Our average support response time is less than 20 minutes, I know because I use it myself. I too do web design and other internet projects with about 100 domains/sites and I have them all in a Designer Hosting account.
If you do have issues contact me michaelg@m6.net and we will sort them out.
Michael Guilfoyle
M6.Net |
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| Mike C, 13th 2009f May, 2009 |
| Michael Guilfoyle seems to keep popping up to say that there are no customers here under that name etc, but to anyone reading this page, please take the time to read the amount of negative comments and also search other reviews of m6.net on other sites, you'll see they are all terrible. Avoid this crap company at all costs. They say 20 minute response time, more like 20 days, if you're lucky..... |
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| Donny, 30th 2009f April, 2009 |
| Hostgator is way better. |
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| Michael Guilfoyle M6.Net, 23rd 2009f April, 2009 |
We have no customers with the name of Nicole.
We have had no support queries in relation to a login prompt on a web site or anyone asking for a refund in the last 4 weeks.
We definitely have 24/7 support and average time to reply is 20 minutes or less and average query resolution time is less than an hour.
Nicole please contact me if you are legitimate. I highly doubt it as I can not find any queries related to the issue you mention or anyone asking for a refund in the time.
Please if anyone has any concerns do not hesitate to contact me, Michael Guilfoyle directly at michaelg@m6.net
Thank you
Michael
http://wwww.m6.net |
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| Nicole, 08th 2009f April, 2009 |
I am really bad luck to join this crap m6.net hosting just a month ago. I have creating a ticket to them nearly everyday to solve the server problem. My website down and always ask for login name and password, it happens many time, twice a day on yesterday and I woke up today and check my website, then happened again even they fixed it for you, and promise it couldn't happen again.
I didn't do the research of this crap hosting before. I am really regret and now I am going to join my last hosting provider even their server is a bit slow when loading my pictures. But they are honest persons.
m6.net has no 24/7 support, don't believe them on their adv. and no 30 days money back, I keep asking the money but they only said my website now is running fine after they fixed it.
So DON'T JOIN THIS CRAP M6.NET. |
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| Michael Guilfoyle M6.Net, 23rd 2009f March, 2009 |
Please – post your comments here but I would very much appreciate you give us the chance to resolve your issues so we can make things better for you and also learn from your experiences and improve our services.
Email me at michaelg@m6.net
Oscar, I have searched my emails and support tickets for someone named Oscar, and I can't find your queries. I do, however, believe your story and is true of a situation we had last July (2008).
I respond to everyone and unless I hear something back I expect the issues are resolved. I would hope you would keep me informed of your issues so we can ensure they are resolved.
The issue of 5 weeks downtime were due to an issue last July (2008) on a server that had hardware issues in the datacenter. As most sites were migrated from older servers and not all details were in our system, some sites had more downtime than others, as support people over the years had setup domains for clients outside the control panel. We could only rectify these domains after being notified by customers. There was also confusion at the time in relation to components that were working on older servers but not the newer ones and older technology some of our newer support people were still learning about. I expect this is where you were frustrated with some support replies. This has also greatly improved in the last 9 months.
Oscar, your comments are legitimate like a number of comments here. But there are also many comments here which are just bogus.
I can ASSURE you and everyone else I respond to all customers that email me and ensure all issues are resolved. If I don’t respond it is possible your email has been caught in a spam filter or junk mail folder. In the last several months I have been personally checking spam and junk mail folders very carefully to ensure I don’t miss these emails.
I really do think your upset and issues are all due to the problematic server we had last July (2008) and more than likely exacerbated by your emails to me being wiped out in a junk mail folder.
My comments are not B.S and I take every customers comment very seriously. It is frustrating for me to not get a chance to resolve issues first which 99% of the time are due to very simple issues that are so easily sorted out.
I also hate it when long time customers are affected and I generally give a lot to older customers in good will.
Michael Guilfoyle
http://www.m6.net
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| Oscar, 18th 2009f March, 2009 |
| Don't believe Michael, I did contact HIM several times (AND HAVE MAILS TO PROVE IT) and he answered just one time, I'm no competitor as he suggest to one poster, I had ALL kind of problems with M6 EVERY week, with the old and the new servers, you name it: downtime for 5 weeks once but it was common to have my sites down for one week, the support guys are clueless if they didn't erase my requests often I had to tell them exactly how to fix the problem (from my end!!!!) since they sometime would say there wasn't any, email server crashed all the time, one time got my pages deleted and they couldn't restore them from their backups, my user permissions changed so my sited suddenly would stop working, they moved mysql servers without restoring user permissions or without telling you so you could update your db connections, etc, etc, etc... I was I client for years, but they went from bad to worse, I moved to another host, but this kind of comments from Michael just outrage me.. I DID try to talk to him and was just ignored, his comments are B.S. |
|
| Michael Guilfoyle - M6.Net, 26th 2009f February, 2009 |
If you are one of our customers, with an issue or a dispute – sure post on this site but please do contact me at michaelg@m6.net so we can sort it out. I’m interested in resolving underlying issues to improve our services. So far out of tens of thousands of queries a month, every now and again due to email’s not being received by either end, confusion or some other non-typical issue we have maybe 5 upset customers a month. And all of these in the last several months have been due to the older servers and control panel. Those who contacted me about their issues, were resolved right away: moved to newer servers, credited in their account and taken care of.
Ken-G: Unless you can give me a customer reference to go on, I cant help you. Email me and I will sort out your issues. Anyone with a legitimate concern and due a refund - gets a refund. And we have erred in the favor of our customers every time.
Mike: I don't know who you and unfortunately with these sorts of reviews it just looks like a competitor, like is seen on many of the reviews on this site.
Nick: Your issues were due to being on an older server in our older system. I apologize for the situation and all the people who contacted me I ensured we got it all sorted out. When I received an email from you we looked at it right away, like I had done for you in the past. I'm not a liar. When you contacted me, your domains were pointing to another server. I am glad to hear you are with a provider you are happy with. We were happy to provide you with your free account for so many years and would have continued to do so after sorting out all your issues. Yes our old control panel had become outdated - all new customers are setup on Plesk and have a working, modern, easy to use control panel that is light years ahead of what you experienced. It is our old system and control panel that has caused all the negative reviews here.
Michael Guilfoyle
M6.Net |
|
| Mike, 25th 2009f February, 2009 |
| It seems I'm not the only one who have been ripped off by these crooks - http://www.besthostratings.com/web-hosting/m6_net.html |
|
| Ken-G, 25th 2009f February, 2009 |
| Bad beyond words. Run away as fast as you can from these cowboys. MySQL db rarely works, site is down regularly, the site certficate for their own site isn't even valid - and support is non existent. Oh and good luck getting a refund from these crooks. |
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| Nick Molds, 25th 2009f February, 2009 |
| Either Michael Guilfoyle doesn't know what is going on in his own company, or is a blatant liar. My sites were down because my domains were not pointing to your servers?? Oh really, that's why when the domains went offline and I contacted 'support' ( I use the term loosely ) they replied that they had a fatal server failure and we're rebuilding the server, and didn't respond to any further queries. On further searching I found that many of your customers had also experienced the same problem, that their sites had gone down due to server failures and had been offline for many weeks without reply from support ( and no backups had been kept ) - before they had to flee to another hosting provider. i strongly urge anybody to Google M6.net reviews and see for yourselves just how many 'satisfied' customers they don't have, and how many people have experienced server failures. Since moving to another host ( www.ip2.com ) everything has run like a dream, and the ip2.com control panel is light years ahead of the M6.net control panel in both ease of use and functionality ( which never worked properly as it hasn't been fully implemented ), and the packages are actually cheaper than M6.net. Don't be taken in by the rubbish they spout, read the reviews and decide for yourself. |
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| Michael Guilfoyle, 18th 2009f February, 2009 |
Please, most of the issues of reviews posted are due to emails not being received by either end.
If you have an issue or grievance contact me, michaelg@m6.net and I will ensure your issues are resolved. I send it to a senior tech person to sort out right away, discuss the issue with the team and then work with our senior ops people to fix our systems and procedures to get rid of the underlying problems. We do this regularly and continually improve our services. With the thousands of new customers each year we get a handful of complaints due to cracks in the system. I don’t like it when people have bad experiences, but we do fix them. Our error rate is less than 1%.
Ken Sowton’s Refund was processed – we had not received any tickets from him. The issue started when the credit card Ken used failed several times, he tried a number of times causing his account to be caught in the fraud detection system. He used a card that worked but required a manual process on our end to resolve it.
Carlos Cancelo’s refund was processed as per our refund policy. An SSL site was setup on the same IP as Carlos site, we fixed it quickly but he was concerned by this which is understandable. Issue completely resolved in our system.
All refunds are processed as per our refund policy. We deal with many fraud accounts and people setting up accounts, requesting a refund and processing a chargeback at the same time. We process paypal refunds immediately as we are protected against getting a refund and chargeback together.
Nick Moulds is a free account and the issue was that his domains were not pointing to our servers.
Risi issues is as I mentioned in previous posts on this site due to issues when we moved our older clients. Please read blog.m6.net for more info.
1. Yes we are an Australian company with servers in several US datacenters. Most Hosting companies in the US operate this way and are actually foreign companies.
2. We have 24/7 support with average response time of 21 minutes, complete resolution under 2 hours. Older accounts involved in the move experienced delays as it required more experienced support staff in the process.
3. We moved to a ticket based system only for support. We find it allows us to provide better quality support and reduces frustration as everything is recorded. You’ll see the majority of quality hosting companies do the same.
3. All prices are in US dollars.
4. Our uptime is 99.7%+. The .3% is due to the required restarts each month to apply Microsoft Windows Updates to ensure security. The downtime Risi experienced was due to confusion in the move of some of the older accounts, mid last year. This issue is well and truly behind us and never affected new customers.
5. Everyone speaks English, and we watch and work with all support staff to carefully and emphatically interpret and respond to all support queries.
|
|
| Ken Sowton, 12th 2009f February, 2009 |
| It was quickly apperent that we wouldn't use this host for long as their support was worthless form the start. We applied for a refund as guaranteed on signing up. Later they said the refund would be paid two months later. When that didn't happen they didn't answer any emails and the credit card company said the transaction was too long past. Don't trust these people and their promises. |
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| Carlos C., 07th 2009f February, 2009 |
| M6.net is simply the worst business on the planet. I purchased a hosting account and registered the domain name for the same reasons as anyone else would have - features and price. The setup went well. Everything fell apart after that. The site was down twice in the same week. The tech support was very, VERY slow in responding. I canceled the account a week after, STILL no refund, to this date. I have submitted multiple tickets - NOTHING... And, my domain is being held hostage, to boot. STAY AWAY... DO NOT GIVE THIS COMPANY MONEY OR BUSINESS! |
|
| Satisfied customer, 28th 2009f January, 2009 |
| Hello, I hosted my site in M6.Net. I am not facing any problem yet. I feel this is the best and cheapest hosting company in the globe. |
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| risi, 28th 2009f January, 2009 |
I had a reseller account with M6 for a few years. Their support and practices are deplorable. They have HUGE issues! A few factual observations:
1. AU company, servers in US. (explain a hard drive swap or server rebuild?)
2. Business and support works on AU time.(+14 hrs EST)
3. US support calls AU sales. (NOT SUPPORT)
3. Rates are in AU dollars, NOT US dollars! (Check exchange rates, but it hasn't been a good thing)
4. No uptime guarantee
5. Outside of the 3 or 4 primary employees, English is not a first language. (Wasn't always like that)
In 2008 all of my sites, at least 4, were down an average of 12 days per month. I eventually gave up and moved the sites I didn't lose to angry customers.
Conclusion: Stay away! FAR FAR AWAY The need for uptime guarantees or technical support will expose this companies greatest weaknesses. |
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| ha ha, 25th 2009f January, 2009 |
| shiti site! |
|
| Nick Molds, 14th 2009f January, 2009 |
| My 3 sites hosted at M6.NET went offline on the 6th Dec 2008 due to a 'fatal server failure' according to support and that they 'were running scripts to restore things'. It is now Jan 14th, over 5 weeks later and all the sites are still offline. I have sent numerous emails to support which have gone unanswered ( through their online control panel so the replies haven't been filtered out by my email client ) and have not had a reply since the 8th of December. I accept problems do occur but for all 3 sites to be offline for over 5 weeks with no support or response is inexcusable. |
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| Michael Guilfoyle, 26th 2008f December, 2008 |
Many of the issues reported in the second half of this years were due to issues on our older servers in relation to a migration and all effected customers were credit with several months of service or refunded.
I cannot find a customer with the name of Charlie Bates. I do know that we have refunded customers who have come along and said they believed they canceled months ago but was never canceled. If "Charlie Bates" had an account under another name then please contact me at michaelg@m6.net to sort it out, if it has not already been sorted.
|
|
| Mcihael Guilfoyle, 26th 2008f December, 2008 |
We take our reputation seriously. We work incredibly hard to solve all customer issues. We also provide support in a timely manner and work with customers to solve a range of issues outside the normal scope of support.
As we are one of the oldest hosting companies around and maintain a strong set of principles to protect free speech we have many people who threaten to discredit our name if we do not shut down sites and blogs we host that post opinions that these people do not like. We also get suspect people who threaten to discredit our name if we do not accept their signup. We work to the letter of the law in regard to all these types of issues. I have also seen reports on these sites from other hosting companies reporting that some unscrupulous competitors work on all out campaigns to discredit hosting companies like us on sites like this.
Our support team always works hard to resolve issues from legitimate customers as fast as possible. I know we go to great lengths to solve the most complicated of issues even if it is out of the scope of normal support. We also refund customers as per our refund terms and have always issued refunds under our refund policy. We have always erred if favor of our customers.
If you are a customer with an issue and feel your issue has not been completely resolved I personally would like to know about it so I can resolve any issues in our system, procedures and processes to ensure it does not happen again. I have done this for over 10 years, working hard to make our service one of the best available. You can always email me at michaelg@m6.net
If you have not received a reply or received notices from us at M6.Net it is very possible our emails have been caught in your spam filter or junk mail folder. This is the cause of nearly 95% of customer frustrations which unfortunately is out of our control.
Michael Guilfoyle
CEO, M6.Net
|
|
| Charlie Bates, 14th 2008f December, 2008 |
We ditched this company a year and a half ago, and only realised about six months ago they were still taking money from our Amex card each month. The slimy thieves will not answer the phone or any emails. We've faxed them and threatened them. I don't understand how such a company can legally keep trading.
STAY AWAY FROM THESE LOSERS! |
|
| Upset M6 Client, 04th 2008f December, 2008 |
The following is a copy of my M6.net customer service ticket, make note of the dates... unbelievable:
Posted On: 19 Oct 2008 04:54 PM
-------------------------------
Both of my sites '*******.com' & '*******.com' have been down for days. Could someone please let
me know what is going on??
Thanks,
******* *******
_________________________________
M6.Net - Rahul
Posted On: 19 Oct 2008 05:08 PM
-------------------------------
Dear Client,
Thanks for contacting the M6.Net.
Your issue has been resolved. Please check your issue now.
Thank you very much for hosting with M6.NET. Please let me know if you need any further information or assistance
Regards,
Rahul
M6.Net
_________________________________
Posted On: 20 Oct 2008 02:27 AM
-------------------------------
My issue has not been resolved at all. I have not once been able to connect to '*******.com' and in the small window of about 1 minute when I could connect to '*******.com' it was acting wierd and when I did a view page source, all of my php code was clearly visible. This should not be the case so I deleted all of my files from the server. I uploaded a temporary index page with
some php in it so I will know when it is safe to upload again, but since I did that, I can no longer connect at all.
Something is seriously wrong, and as I said it has been like this for days.
_________________________________
M6.Net - Mandar
Posted On: 20 Oct 2008 02:49 AM
-------------------------------
Dear client ,
We are really sorry for the inconvenience and do apologize for that .
We have checked the issue and made some necessary chnages .
Please check your both sites are up and working fine .
Regards,
Mandar
M6.Net
_________________________________
Posted On: 20 Oct 2008 01:22 PM
-------------------------------
*******.com is back up but running slowly. *******.com was up when I verified with my test index page although it took a couple of tries and was also very slow. I re uploaded all my files and now it is down again. Sometimes I get an error message saying it is unavailable and sometimes I
get nothing.
_________________________________
M6.Net - Ashok
Posted On: 20 Oct 2008 04:51 PM
-------------------------------
Dear Client,
I have restarted IIS service on the server. please check your both sites are working fine.
Please update us for the further assistance.
Regards,
Ashok
M6.Net
_________________________________
Posted On: 20 Oct 2008 06:03 PM
-------------------------------
Both sites now show 'Service Unavailable'.
_________________________________
M6.Net - Ashok
Posted On: 20 Oct 2008 06:14 PM
-------------------------------
Dear Client,
please check your both sites are working fine.
Please update us for the further assistance.
Regards,
Ashok
M6.Net
_________________________________
Posted On: 20 Oct 2008 09:23 PM
-------------------------------
They seem to be working ok now.
Thanks
_________________________________
M6.Net - Ashok
Posted On: 20 Oct 2008 10:40 PM
-------------------------------
Dear Client,
Thanks for using our support.
please let us know if you have nay issue.
Regards,
Ashok
M6.Net
_________________________________
Posted On: 21 Oct 2008 12:04 PM
-------------------------------
Both sites are down again....
_________________________________
M6.Net - Ashok
Posted On: 21 Oct 2008 12:22 PM
-------------------------------
Dear Client,
Please check your sites are working fine.
Please update us for the further assistance.
Regards,
Ashok
M6.Net
_________________________________
Posted On: 23 Oct 2008 09:32 PM
-------------------------------
Both sites are down yet again....
_________________________________
M6.Net - Rahul
Posted On: 23 Oct 2008 10:06 PM
-------------------------------
Dear client ,
We are really sorry for the inconvenience and do apologize for that .
We have checked the issue and made some necessary chnages .
Please check your both sites are up and working fine .
Regards,
Rahul
M6.Net
_________________________________
Posted On: 24 Oct 2008 11:53 AM
-------------------------------
No, neither of my sites are working. Now, I have a username and password authentication box popping up when I go to each of the sites. Let me tell you, this is getting extremely ridiculous. This is an ongoing issue with you people. I have put up with it for a long time. At least once per week I cannot connect to one of my sites for a long period of time, but I just bear with it until it comes back. This issue has been a daily issue for over a week now. Somebody needs to tell me WHAT is going on instead of just sending these ridiculous replies saying that the issue has been fixed. I know all about web servers and how they work, try
telling me what the actual problem is here. Obviously, nobody there really knows what they are doing and it is not solving the problem. I need a reliable web server, this is unacceptable.
_________________________________
M6.Net - Rahul
Posted On: 24 Oct 2008 05:21 PM
-------------------------------
Dear Client,
Thanks for contacting the M6.Net.
There is some issue on the server.Our senior admins are working on it. We will update you once the issue get resolved.
Thank you very much for hosting with M6.NET. Please let me know if you need any further information or assistance
Regards,
Rahul
M6.Net
_________________________________
M6.Net - Ashok
Posted On: 25 Oct 2008 11:47 AM
-------------------------------
Dear Client,
Due to issues arising after applying an emergency Windows Update; your webserver is currently being rebuilt. At the moment, we are migrating your data to the new install and reconfiguring sites as the data becomes available.
Currently MySQL and Mail services have been suspended while the configuration and other essential data is copied across.
While we cannot at the moment give you a hard ETA; we expect 90+% of sites to be available within 24 hours and all sites to be up and running within the next 48.
Thanks for your patience and cooperation.
Regards,
Ashok
M6.Net
_________________________________
Posted On: 28 Oct 2008 04:15 PM
-------------------------------
Just checking the status on this repair as it has now been 3 days. Also, could you tell me which Server you are running. I know it is IIS, but which version?
Posted On: 29 Oct 2008 06:02 PM
-------------------------------
I found the server version so never mind that question, but now it has been 4 days, is someone going to tell me what is going on?
_________________________________
M6.Net - Rahul
Posted On: 30 Oct 2008 03:14 AM
-------------------------------
Dear Client,
Thanks for contacting the M6.Net.
First of all really very sorry for the late reply. Please note that the issue with the server has been fixed. If you are still facing any further issue please update us so that we can get those resolved quickly for you.
Regards,
Rahul
M6.Net
_________________________________
Posted On: 30 Oct 2008 02:40 PM
-------------------------------
No it has not been fixed, I am still prompted with a login box for each site. If I go to the ssl page of the ip address which is '***** ********' (another customer of yours), that page isn't
working either, but at least it has plesk domain default page showing. You mean to tell me they haven't complained about their site being down?
I can log into my copanel but cannot use file manager and also cannot use ftp to access either site.
Do you actually have anybody there who knows what they are doing??
Posted On: 03 Nov 2008 01:42 PM
-------------------------------
19 days since the site went down, 4 days since I've heard anything from you....
_____________________________
M6.Net - Ashok
Posted On: 04 Nov 2008 11:31 AM
-------------------------------
Dear Client,
First of all I want to apologize for the delay and of course the downtime.
Please check your both domains are showing default domain page. Also file manger of both domain are working fine.
We have lost data for your website while doing disk recovery of the server . We do apologize for that.
If you have nay backup of the website ,please upload it on the server and we will restore the
website for you.
Please update us for further assistance.
Regards,
Ashok
M6.Net
_________________________________
---**Note: There was more to this ticket but it was closed my M6 before I could copy the conversation… following is the continuation of the same issue after starting a new ticket.
_________________________________
Posted On: 25 Nov 2008 09:49 PM
-------------------------------
Don't know why you guys closed the ticket?? I responded that the issue was still not fixed and didn't hear back until you closed the ticket. My subdomain *******.*******.com STILL does not
work. I get a prompt for a username and password. This has been an ongoing issue for well over a month now and I'm getting really tired of it.....
_________________________________
M6.Net - Ashok
Posted On: 25 Nov 2008 10:00 PM
-------------------------------
Dear client,
I have made the necessary changes. Please check your site is working fine.
Please update us for the further assistance.
Regards,
Ashok
M6.Net
_________________________________
Posted On: 27 Nov 2008 02:16 PM
-------------------------------
Hey, great job guys. You fixed *******.*******.com and BROKE *******.com. Now that is doing what
the subdomain was doing before you "fixed" it.
_________________________________
M6.Net - Ashok
Posted On: 27 Nov 2008 03:17 PM
-------------------------------
Dear client,
I have made the necessary changes. Please check *******.*******.com as well as *******.com working fine.
Please update us for the further assistance.
Regards,
Ashok
M6.Net
_________________________________
Posted On: 01 Dec 2008 03:22 PM
-------------------------------
Every time you guys fix something, you break something else. Now I cannot log into *******.com with my ftp client 'again', and I cannot access my file manager in copanel 'again'. It also took
a full 5 minutes just to log into my copanel. What am I paying for here?
_________________________________
M6.Net - Rahul
Posted On: 01 Dec 2008 03:27 PM
-------------------------------
Dear Client,
Thanks for contacting the M6.Net
If you simply reset the password that is listed against the logins (either via the FTP accounts section or the setup section) these logins should work again correctly. Please reply to this
ticket if this solution does not work for you.
Thank you very much for hosting with M6.Net. Please let me know if you need any further information or assistance.
Regards,
Rahul
M6.Net
_________________________________
Posted On: 01 Dec 2008 07:56 PM
-------------------------------
That's the same thing you guys told me the other times I had this problem. It didn't work then and it didn't work this time. It doesn't make any sense that the password would be the problem
anyways since I also cannot access my file manager through copanel.
________________________________
M6.Net - Rahul
Posted On: 01 Dec 2008 08:04 PM
-------------------------------
Dear Client,
Thanks for contacting the M6.Net
Please update us the details that you are using so that we could reset that for you.
Thank you very much for hosting with M6.Net. Please let me know if you need any further information or assistance.
Regards,
Rahul
M6.Net
_________________________________
Posted On: 02 Dec 2008 04:42 PM
-------------------------------
Details of what... and to reset what??
If I log into my copanel, I have already given my credentials and should be able to access my file manager. This has nothing to do with the details of my credentials. Every time my ftp client won't work, either does the copanel file manager.
Following is the error I get when accessing my file manager in copanel:
FileList::init() failed: ls_dir_wrapper() failed: Unable to get file
(C:\inetpub\vhosts\*******.com) attributes: (5) Access is denied.
---------------------- Debug Info -------------------------------
0: htdocs\filemanager\filemanager.php:677
_________________________________
M6.Net - Mandar
Posted On: 02 Dec 2008 05:05 PM
-------------------------------
Dear Client
We are really sorry for the inconvenience and do apologize for that .
We have made the necessary chnages . We have resolve your each and every issue . If you still face any issue regarding the FTP , just let us know the password for the ftp user "*******" , so
that we can check and investigate the issue .
Thanks for your patience and co-operation .
Thank you very much for hosting with M6.Net. Please let me know if you need any further information or assistance.
Regards,
Mandar
M6.Net
_________________________________
Posted On: 03 Dec 2008 02:09 AM
-------------------------------
Like I said before, you guys fix one thing and break another. Great job this time. I can log into my site with my ftp client but now my site does not work at all and I cannot log into my copanel.
Wonderful!!
|
|
| metallicaboy, 15th 2008f November, 2008 |
WTF with this hosting, it the worst hosting i ever had, its really unreliable, 2 month ago they reset all MS SQL password, their SMTP send mails 2 days late delay, and my big problem is that Their SQL server is down, and lastly they dont answer to the fucking customer ticket.
|
|
| Randy, 14th 2008f November, 2008 |
| This company is the worst I've ever encountered. They don't provide services promised and they don't honor their 30 day money back guarantee. Clearly, as so many other people have stated, this is NOT a company you want to give your money to because you will end up regretting it and you won't get your money back. |
|
| Very angry customer, 09th 2008f January,, 05th 2008f September, 2008 |
Ok so first off, as soon as I made my order my pet gold fish, Oliver, died of cancer. He was my best friend seeing as my girlfriend was kidnapped by the Itallian underground Mafia. I'm really crushed, but I digress, so after ordering they sent me an e-mail and guess what? it had pictures of deranged chipmunks on it and it was so scary I crapped my pants. So when I finally set it up my house exploded, my parents were eaten by wild mongooses, my stock went under, Bob Barker died, and Chuck Norris kicked me :(
|
|
| Smee, 05th 2008f September, 2008 |
Hey! Where did all my comments go?! This site is dodgy!!!!
|
|
| skew skew skew, 05th 2008f September, 2008 |
| skew skew skew |
|
| skew skew skew, 05th 2008f September, 2008 |
| skew skew skew |
|
| skew skew skew, 05th 2008f September, 2008 |
| skew skew skew |
|
| This site is bad!, 05th 2008f September, 2008 |
Anyone can write anything and post positives or negatives to any provider to skew the stats!
I'm shopping for a provider and reading the reviews and now realise they can't be given any weight at all. Every comment here for instance could be from the one person. The last couple were! Bad.... very bad.... Is it possible vistainter site owners do their own hosting??? |
|
| Dismal! Just Awful, 05th 2008f September, 2008 |
| Me too! |
|
| Matt Rouse, 05th 2008f September, 2008 |
I take back what I said before!
|
|
| Tis smee, 05th 2008f September, 2008 |
| Ow hello, I'm another user just wanting to post a review, nothing to do with "Ow great" or "testing"..... LOL |
|
| Ow great!, 05th 2008f September, 2008 |
| Real credibility on this site. Boo again! |
|
| Testing, 05th 2008f September, 2008 |
| Boo! Can anyone write anything here? |
|
| Matt Rouse, 04th 2008f September, 2008 |
| HORRIBLE! Our database has been down for DAYS and after dozens of emails, phone calls and support tickets, we can't get ONE PERSON to respond to us! I have no idea when they'll get around to helping us. STAY AWAY - NO SERVICE AT ALL! |
|
| Dismal! Just Awful., 07th 2008f August, 2008 |
| Best scam on the web. Take your money, pretend to provide hosting. |
|
| George L, 19th 2008f July, 2008 |
| All works for me perfectly and I laugh at you. To me to spit, that you write about me - the most important thing, that I yet did not meet the best hosting - HA HA HA. RTFM morons |
|
| Josh, 18th 2008f July, 2008 |
| To George L., you're a fucking moron. You can't open gearworx? look at their stats, the site has had 99.999% for the last 2 years. You make me laugh for spreading your pro M6 propaganda. It’s obvious you work for them. Idiot... |
|
| Bill Doty, 13th 2008f July, 2008 |
| They hire morons to run their support team who I believe work one day a week. I can never get an issue handle in the first email. My site has been down for days at a time before. Avoid this host like the plague! |
|
| Paul W, 12th 2008f July, 2008 |
| They screwed up their server on 12 June, and then screwed up the back up process. My site was off the air entirely for 2 wks, and they'd changed the log in details without notifying me, so I couldn't modify it for 2 wks more! Their plesh desk is a disaster. Now that things have been back to normal for 5 days, they have gone off the air entirely. One wonders whether they have imploded under the weight of complaints etc brought about by their server crash. |
|
| Danny, 08th 2008f July, 2008 |
Dear George L.,
You FUCKING MORON! Google m6.net complaints and see the volume of complaints piled up against this piece of shit company. I am a victim of "instant activation" and low hosting fees too. We should file criminal charges against m6.net for interstate wire fraud.
There, I said it. Go sue me George L. --- FUCKING MORON. |
|
| George L, 02nd 2008f July, 2008 |
To Simon: I'm sorry for my bad English. I'm an actual customer of M6 (more then 9 month) - http://llly.net/Pages/Contact.aspx. (And I have more 18 sites here)
Recently I have upgraded my hosting from Flex to Designer and very glad.
|
|
| Yendi, 24th 2008f June, 2008 |
Just to let you all know I filed a complaint at the Bureau of Consumer Protection here:
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last
I encourage all of you to do the same, maybe then we'll get some attention and they can put this guys out of business for good. |
|
| Yendi, 24th 2008f June, 2008 |
AWFUL experience. First, they said instant activation and 2 days later my site was not yet active. Service is non-existent, ticket responses with 24 hour delay, even when I marked my ticket as CRITICAL. I tried calling the phone numbers they have registered in Texas, Australia and UK, and nobody answered... I tried them all several times.
Worst of all, the charge I agreed was 216USD (I have the email they sent with this amount) and what they charged to my AMEX was 224 USD ¡¡¡¿¿¿¿¿?????!!!!
I asked for my refund, because they say "30 day money back guarantee", and almost immediately I could no longer access with my user-pass their control panel (where I've written all my tickets) I received NO confirmation what so ever but my account was inactive. The thing is, they still haven't credited my credit card!!!! I've already spoken to the AMEX guys and they say I'll have to wait 15 days to see if they do refund, or else, they will start a process to make them give me my money back.
¡¡¡¡STAY AWAY FROM THIS HOSTING SERVICE!!!!!
And I tell you, Michael Guilfoyle, why don't YOU post your email on the site... why don't you have an online chat service... It seems to me you just have ONE guy, who's name is BEN answering all tickets, that's why it takes him A WHOLE DAY to answer! Really, shame on you. Please, just make sure I have my money back!!! |
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| Simon, 21st 2008f June, 2008 |
They LOST my website!! The entire thing is GONE FOR GOOD!! Database and website on the same freaking server! Unbelievable. If anyone wants to know where they are, they are based in Phillip, ACT, Australia. So if you are having trouble and you live in Australia, pay them a visit. A friend of mine's Dad went to their office and knocked on the door. Apparently they answered the door and absolutely panicked! They've not had too many face-to-face visitors before. His email problem has now been resolved though. :)
Clearly they have NO accountability. Yes they lie. When I wrote to them via email to ask for their phone number, 'Ben' told me (and I quote) "Our phone systems are currently being renovated so unfortunately we will not be able to call you in regards to this matter however any support ticket that you submit will be handled as quickly as possible".
Not sure about the rest of you, but I smell BS.
I must state that they DO respond to my emails. Seldom are they the bearers of good news however.
When they let me know that my website was gone (which admittedly, I stupidly had not synchronised myself via FTP) the email said the following:
"The data from your old server has proved to be unrecoverable. You will need to upload you own copy of the files.
Ben
M6.Net Support"
-------
Note the complete lack of even apologetic sentiment? They provide the appearance of civility yet offer very average customer service interaction.
When my website was active, it was down at least 1 day every month. Speeds were slow. Their email server is listed as a SPAM server so good luck getting your emails out to any clients as most servers operating SPAM filters just reject any emails coming from their servers! Stay away from M6 unless you want headaches...
Well, I live in the ACT, Australia too so I'm planning on dropping in to assist them with their phone problem! Perhaps in return they'll recover my website, or at least my BLOG which I'm devastated is gone for good. I was using a template based site that could be updated via my browser (which was great when I was making entries from OS and travelling). I'm sure some of you are familiar with 'Community Server'. Because I updated it via my browser, I had not synched via FTP. That's a lesson I've learned the hard way.
DO NOT USE M6. I can't dis-endorse them more strongly than shouting via caps.
Oh, and 'George L'.... shut-up or at least try and master the English language before posting your crud comments repeatedly in this REVIEWS & RATINGS area (N.B: not a DEFENSE arena)!
I'm guessing that George L in fact works for M6 or at least if he is an actual customer of M6, they have not lost his website! Maybe he doesn't work there? Maybe he owns it? Who knows? Maybe his real name is 'Ben'? |
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| Haris, 17th 2008f June, 2008 |
I think it can't be worse. I started using it on April 7, 2008. The last 3 weeks (at least) is down. Incredible. They can't be more irresponsible and less professionals.
My site (domahon.net) is always down and I lost my database and I have no way to take my money back.
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| George L., 13th 2008f June, 2008 |
| If the person understands nothing in computers - any hosting will not help him. It is better to such person to be engaged in any another matter, instead of to spoil mood to himself and another users. And generally I have an opinion, that on the given site only competitors write there "review". |
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| Ryan, 12th 2008f June, 2008 |
| I thought I'd come back here and let everyone know that my sites hosted with m6 are still not up and running and it is the 3rd day of business now. I did receive one respone back from technical support and it was very unhelpful and the language was actually ambiguous as someone as had mentioned in another review. So I had to write back for clarification and I don't expect that I will actually hear back with practical advice on how to alleviate the system. Ultimately though the crazy thing is that once their system is back up and running, I will most likely have to re upload all of my files again. This happened about 6 months ago when they switched their systems around (without notice of course). I am not a big technical guy, so not only were my sites down for several days, but I had to figure out how to upload all of my files again via ftp and using a new system. There were no clear instructions left for us users. |
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| Ryan, 12th 2008f June, 2008 |
| My site goes down at least once per quarter. As I type, my BUSINESS site has been down for about 30 hours if not more. This is ridiculous. I would highly recommend that you stay away from their service. I don't understand why they continually need to update their system and shut down all of our sites for so long without warning (and many times without any explanation at all). |
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| George L., 07th 2008f June, 2008 |
You have made laugh me.
I cannot open www.gearworx.net at all?!?! |
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| Josh, 06th 2008f June, 2008 |
| I got tired of m6 giving me answers that didn't make sense, so I switched over to Gearworx, so far so good. |
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| George L., 06th 2008f June, 2008 |
You morons who do not understand computers,
You it is simply a pity to me idiots!!!
It is the best hosting which only exists on Globe |
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| Christoff, 01st 2008f June, 2008 |
I have to agree with most of you guys, stay away, dont even try m6.net, they simply ignore the simplest query, if they feel like it.
And gave me contridictory answers to the most simplest of questions |
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| client 12995, 28th 2008f May, 2008 |
For the last couple of weeks I have being trying to contact support and no luck.
I have been with M6 for 3 years and only this year I'm having serious problems. I try to send severals emails and not even one reply.
I just start to look for another hosting company. |
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| FrugalGuitarist.com, 27th 2008f May, 2008 |
| Their control panel performance is extremely slow and tech support/sales is slow to respond to tickets. The posted phone number does not work. I had to change providers due to the inability to upgrade by hosting plan within a timely manner. If they iron out their customer service issues, they would be an very good provider. |
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| Nick, 26th 2008f May, 2008 |
M6 are bad. I signed a two year deal that was admittedly the cheapest out there, just over a year ago & here's what I found:
They need to reset their whole server if you want to use the latest version of ASP.net (and they take days to do it).
They only pay for one year of domain name registration - on a two year prepay package. Then they don't warn you your domain is due to expire, but instead they replace your site with a dating site placeholder!
They ignore emails & tickets raised via their website.
They do answer their UK phone line promptly (in my experience) but they either ignore your request or their support do nothing to solve your problems, and you are advised to ring back where they then just hang up - yes hang up!
Oh, and their 'control panel' is full of sql errors - I've even had sql errors (not even a professional 404 page, but the raw sql error message) upon login - every month-or-so, which is discouraging!!
M6 are the cheapest - I'll give them that - but they have no concept of what they should be offering or of decent customer service levels. I waited 2 weeks for a reply to a simple request. They blow.
Do not use M6 for a commercial site - they cannot be trusted to maintain an acceptable level of service. If you want more details/proof email me at m6@nicksharples.co.uk - I am a private individual based in the UK, not affiliated with any competitor & am a genuine customer of M6 who is appalled at their service levels. Michael Guilfoyle especially if you want to know how different the real user experience is to your platitudes, then email me & I'll give details. |
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| Alex, 22nd 2008f May, 2008 |
| PLEASE STAY AWAY FROM THESE GUYS, THEIR SUPPORT IS BADddddddddddd |
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| George L., 19th 2008f May, 2008 |
I'm not an employee of M6.Net - I'm there customer and by example one of my sites on M6.net hosting is LLLY.net
:) |
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| Marc, 10th 2008f May, 2008 |
| I have to agree with nearly all experiences. 16 sites, all with poor tech support & email that is constantly blacklisted. No good experiences so far and looking forward to switching hosts when my term expires. |
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| Cindy Rodriguez, 05th 2008f May, 2008 |
I could write a whole article complaining about this company. And all this happened in less than a day. You may see this post in other places because I want everyone to know how horrible their service is.
It all started when I saw their website with good offers. Their website looked very professional so I wrongly assumed their staff was too. It said also that they had a 30 day money back guarantee. This means that if you are not satisfied with their service, you can cancel within 30 days of signing up. So I decided to give it a try.
I signed up for the Flex Plan where you get 7 websites with a free domain. As I'm ordering, I couldn't find where to specify what domain I want for my free domain because that's the one I want to use with the hosting. I found out in another page after doing some research that I have to submit a request to create my free domain after I pay for the web hosting. I didn't think it was a big deal, although it seemed odd that a web hosting company couldn't create a simple script to add the free domain during the order process. I signed up anyway.
They sent me an email with the link to the website where I could access my account with invoices and all that stuff. It had the same password I had entered during the order process. I entered the password only once (in two text boxes together to confirm it, but it was the same password). That worked fine. Using that website, I submitted a request for my free domain. They replied with some weird message that sounded like they had no idea what I was talking about. After a couple more messages back and forth they said that they would forward the message to the appropiate department. They created the domain and everything worked fine in about 24 hours after sending many emails back and forth.
They sent me an email some time later that night after I signed up saying that the control panel was ready and they sent me my username and password. The password, which was supposed to be the same as in the account management website because I entered it only once, had one character missing from the password I had entered. They never told me that but it was ok. I just had to remember to enter one character less that my original password. No biggie, right?
I was really excited to start working on my site anyway and I clicked the first link. It was using a secure connection. There was a certificate error. This was starting to seem really weird. A certificate error in a web hosting company?
I clicked the second link. I got to the login page. I entered my username and password and it redirected me back to the login page. I thought that maybe I entered the password wrong so I tried again but with a wrong password and it showed a message saying that the password was incorrect. I tried again with the right password, it seemed to go through with no error messages but then it got redirected back to the login page. I tried about 5 to 8 more times. It wasn't working.
I submitted a request to fix both issues (the unsercure site and the secure site). About the first issue, they said that the error was with my computer because I didn't have the certificate. I'm not an expert in SSL but I've never had any problems with certificates with other companies and I don't think my computer needs a certificate. I told them that I have accessed dozens of secure websites in the past with absolutely no problem. They said that I must have some kind of software or proxy that is blocking the certificate. But I only had the problem with their website, not with any others. They suggested to click the link to ignore the certificate. I did that just to try it and it worked. But it was freaking me out that their certificate wasn't working and that they didn't do anything to fix it. They had no idea what they were talking about and they didn't care enough to even try to help me. Their responses were also not very nice and I started feeling like they just wanted to say anything to get rid of me. I'm not sure if that was their intention but that's just what it seemed.
I also asked them about the second issue about logging in to the unsecure site. They said that it was working on their side. I replied telling them that it wasn't working for me. They said again that it was working for them. Well, they're in the best location possible with direct access to their server. It better work. But I replied again telling them my login isn't working. I didn't tell them in a bad way but I really didn't care if it was working for them. I'm the client, not them. So I did a short video with Windows Media Encoder and sent it to them. They completely ignored it. Since I had asked for both issues at the same time (about the secure and unsecure sites), they said that since the secured site was working when I ignored the certificate, then the issue was resolved. But it wasn't, because the login wasn't working on the unsecure site and on the secure site I had to choose to ignore the error. They were just happy that I could access the site and didn't even bother to fix the real problems. What could I expect from them then?
By this time I really couldn't trust them anymore. They didn't know what they were talking about, they ignored the real problems and treated me like I was bothering them. But I'm a new client and I need help, what am I supposed to do? It's their job to help me.
I took some time to check the Control Panel. Their knowledge base was practically empty with some few articles with very short (sometimes just a short paragraph) to explain some issues. The applications that you could install automatically from their list were really old (for instance, they had BlogEngine 1.1, and we are already on BlogEngine 1.4 and 1.5 beta). They use Plesk for the Control Panel which is really nice and includes many options but they don't really utilize it in the best way, as I mentioned with the documentation and ready to install applications.
I was getting really dissapointed with this company. And then I went to visit their website to look for more information and surprise, surprise. It was down for at least 5 minutes. It could have been more, but it was at least 5 minutes during the time I was trying to access it.
That was it. I decided to consider their 30 day money back guarantee and requested to cancel my account. They answered saying that they had cancelled my account and that they would return my money in two months. This was completely unacceptable to me because I was never made aware of this policy. They said that they do it because of fraud. But they never mentioned anything about it when I was signing up. If I had known that I had to wait two months to get my money back and pay interest on my credit card for a cancelled service, I would have never signed up with them in the first place. I thought this was a no risk offer. Then I did some research online and found out that I'm not the only customer who's been treated badly by this company. If I had only done the research before I signed up... What if this company goes out of business and I'm left without my money? I would lose all the money that I paid for the web hosting.
I told them about this and we have been sending messages back and forth (again, what a surprise). They still don't want to refund the money to me and I'm very frustrated. They keep telling me that I have to wait two months to get my money back. I sent them a message saying that a friend suggested that they are depositing the money into a savings account or in the stock market to earn some interest and that's how they make their money (this is true, my friend's uncle is a lawyer and he said that some companies do this). They ignored that and kept telling me that I have to wait 2 months. I'm still communicating with them. Please wish me luck.
Just a suggestion to anyone considering opening an account with M6.net, try to find some other host. There are many out there with better service.
Thank you for taking the time to read this review. I will try to post it in as many websites as I can because I really don't want anyone else to go through the same problem I'm going through. |
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| Gavin Daniels, 02nd 2008f May, 2008 |
Their web hosting is just acceptable, but their email services are appauling. The day I signed up I was assigned an email server which was listed in spamcop, and it took 27 days to be moved to a new server. It was 7 months for the server to be removed from spamcop, and I was randomly moved back to this server. Their email system uptime would be less than 70% with frequent outages per week, and have been in the situation of having email services non functional dor days at a time. Presently their email system is again down and has been so for over 24 hours. Support requests are 15 hours old and not responded to.
BAD NEWS STAY AWAY |
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| Michael Guilfoyle - M6.Net, 21st 2008f April, 2008 |
I can assure everyone George is not an employee of M6.Net. I am personally grateful to George to take the time and post positive comments. We have many thousands of customers and this is not a good indication of our hosting service at all.
I can also assure you our servers are in the US and we have support people working from all over the world to answer tickets 24/7.
We did have some issues in February/march with our our team answering Level 3 queries which are the more involved queries that requires a senior tech. We were in the process of training new staff to handle these more in depth queries and they are now being responded to much faster.
Some clients on our older servers may experience some delays as our support team is busy carefully moving our older clients to new servers. I'll send a newsletter later this week to all clients explaining the upgrade process.
All clients are setup instantly on new servers which means they typically get support responses within minutes.
Ash one of our senior support rep's is going through all reviews posted here to find what the issues were and resolve them with the customer or let me know of the systematic or operational issue.
I do notice there are some reviews here which look like they are from competitors - I've seen similar posts on other hosting companies. This is a competitive industry and there are a lot of unscrupulous players.
The major weakness of this review site as there is no disclosure process.
Michael Guilfoyle
Director, M6.Net Pty Ltd |
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| Apparently a regular customer, 11th 2008f April, 2008 |
I keep seeing this "George" posting stuff about how good m6.net is. Isn't your real name by any chance Gavan or Shilpa, and your real job posting comments about how good m6.net is, instead of providing the support you were supposed to provide to paying customers?
The answer to your question is YES. Support and servers are in India which is probably the reason why they restrict phone access.
Too bad there are only 2 options positive and negative. For m6.net only one can describe the horrors: ****ing crappy!!! |
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| Val, 11th 2008f April, 2008 |
It is unbelivable what they doing!!!
It takes 1 week to make even the smallest changes. If you want to talk to them... you can't... they open tickets for you. That would be fine, but it takes 5-7 days to answer even if the ticket importance is set to CRITICAL.
I have never thought that someone would treat their customers with such disdain.
Bottom line: If you want to throw away your money and find out how nervous can you get ... go to m6.net. |
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| Ian, 03rd 2008f April, 2008 |
This site is slow. Really slow. Unbelievable and unusably slow.
Like sometimes it takes 5 minutes to log on.
Obviously under-powered. |
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| George, 05th 2008f March, 2008 |
| Don't beleive bottom reviews. M6.net is best Windows, ASP.NET hosting in the world. I use it more half year and can say for it address only good words. I host 7 sites and very satisfied. Five Stars is my grade for M6.net |
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| Trung, 02nd 2008f March, 2008 |
OMG!!!
As a developer, like Jim Gilbert, I thought I was getting an excellent deal. I signed up for a 1-year package on 3/1; on 3/2 their main site (m6.net) displays "service unavailable" and I still have not yet have my site activated.
I wish I had come here first to read the reviews... |
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| Jim Gilbert, 22nd 2008f February, 2008 |
It's 2/22 and I just submitted my cancellation email to M6. I purchased the account on 2/19. Their offerings are tremendous from a developer's point of view. But if you have to wait 3 days for simple software installations on your site it's worthless. Support is horrible. Every request gets the same response "I've escalated this query to level 3". What does that mean? I have no idea. When you do request a status on an open ticket you get "Our level 3 team is working on it and they will contact you when they resolve the issue". There's no user documentation at all. Their home-grown account control panel is sad. Plesk works great when it's configured right (part of the problem is that asp.net is disabled on my domain... I'm an asp.net developer?).
In summary, if these guys had the support to match what they offer in the way of services, there would be nobody out there who could touch them. As it is, without solid tech support, it doesn't matter what they offer because it is useless.
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| Divine, 21st 2008f February, 2008 |
I forgot to tell you. They lost my forum DB.
:( |
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| Divine Markus, 21st 2008f February, 2008 |
I was with M6 for one year. It sometimes it worked well but recently they had a one-week crash. Here is my experience with M6.net
Uptime: The uptime is pretty good.
Email: They had huge problems with the email in the past, now they solve it.
Administration: The CoPanel is a disaster. You see more errors than useful information.
If they have a breakdown they will restore your web sites from very old backups and they won’t inform you.
Speed: HTTP speed is between acceptable but PHP speed and SQL is a DISASTER. M6.Net is the worst solution for a forum live VBulletin or PhpBB.
FTP: ftp keeps disconnecting you after 1-3 minute(s) without warning. Upload speed is max 20-30KB/sec (even thought I am able of 100KB/sec).
SUPPORT: Pray to God that your account will stay out of trouble. Of course if you are in trouble, there is nobody to help you. Recently all my web sites were down for 5 fucking days and I was impossible to speak with somebody for real! They pretend to have phone support 24/24 but actually a guy from India with a rudimentary English answer only few hours in the middle of the day, and not in weekends. So if you want to see if I am telling the truth, make a phone call to ‘Technical support’ in the middle of the night (US time). Also send a ticket in the night and see when you get an answer.
So… my tickets were still unresolved after 5 days. All they answered was "Our stuff will handle your issue as soon as possible" and "Our stuff will reply soon". I bet was an automatic message.
Basically, there is no support. AT ALL!
Conclusion: If you want to run a very basic web site (plain HTML, no DB – for example holiday/family photo album) and you are not in hurry, M6.net is acceptable. If you want run a business web site, than obviously this is not good place for you.
1 star out of 10.
Now I move my site to a different host. Wish me luck.
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| Divine, 21st 2008f February, 2008 |
I was with M6 for one year. It sometimes it worked well but recently they had a one-week crash. Here is my experience with M6.net
Uptime: The uptime is pretty good.
Email: They had huge problems with the email in the past, now they solve it.
Administration: The CoPanel is a disaster. You see more errors than useful information.
If they have a breakdown they will restore your web sites from very old backups and they won’t inform you.
Speed: HTTP speed is between acceptable but PHP speed and SQL is a DISASTER. M6.Net is the worst solution for a forum live VBulletin or PhpBB.
FTP: ftp keeps disconnecting you after 1-3 minute(s) without warning. Upload speed is max 20-30KB/sec (even thought I am able of 100KB/sec).
SUPPORT: Pray to God that your account will stay out of trouble. Of course if you are in trouble, there is nobody to help you. Recently all my web sites were down for 5 fucking days and I was impossible to speak with somebody for real! They pretend to have phone support 24/24 but actually a guy from India with a rudimentary English answer only few hours in the middle of the day, and not in weekends. So if you want to see if I am telling the truth, make a phone call to ‘Technical support’ in the middle of the night (US time). Also send a ticket in the night and see when you get an answer.
So… my tickets were still unresolved after 5 days. All they answered was "Our stuff will handle your issue as soon as possible" and "Our stuff will reply soon". I bet was an automatic message.
Basically, there is no support. AT ALL!
Conclusion: If you want to run a very basic web site (plain HTML, no DB – for example holiday/family photo album) and you are not in hurry, M6.net is acceptable. If you want run a business web site, than obviously this is not good place for you.
1 star out of 10.
Now I move my site to a different host. Wish me luck.
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| ray-o, 19th 2008f February, 2008 |
| THESE GUYS SUCK!! Their service and support is awful! Don't take the bait, you'll regret it |
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| Tim B, 17th 2008f February, 2008 |
STAY AWAY AT ALL COSTS!!!! I've had numerous problems with my site being down, can never get through to phone support, control panel only works intermittently. EMail support never gives reasons to errors. Lots of email problems.
I'm transferring my site as I'm writing this. It can only be better elsewhere. |
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| David East, 15th 2008f February, 2008 |
| Poor service. They make changes to their system without notification, and then it takes days to get the site back up and running. I have 10 web sites that I placed on M6 and the outages were ridiculous. The price is great, and when they're up it runs fantastic, but if your site goes down they have no sense of urgency to get it going again. I am looking for another hosting provider as I type this. For a personal web site they are OK, but don't host a business site on them. |
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| Chris Friesen, 13th 2008f February, 2008 |
| As a .net Developer, m6 has been the only place to keep up with the demanding technologies that i work with. The technical staff has helped me fix lots of little hosting things when switching from dev to production. |
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| George, 09th 2008f February, 2008 |
All that is written below - lies.
I already half a year have Windows hosting on M6.net and I can tell only one: M6.net is the best hosting, among all which I used before in a current of 4 years. |
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| Keith, 08th 2008f February, 2008 |
Their "24 hour support" auto-hangs up the phone during the daytime. I've had an account sitting online with them for two months now, and I've yet to have them tell me where to find the famous "Plesk control panel" I'm supposed to use to FTP my site etc. - and every inquiry I've actually managed to get a reply to starts with "Log into your Plesk control panel ..." And since it takes an average of 3 emails to get a reply, I have no officially wasted more of my time than I have of my money.
I am cancelling this "service." I wasn't looking for anything but FTP access and a link to a couple databases - for $20 I got nothing. |
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| david, 05th 2008f February, 2008 |
| Non prefoessional staff, gives you wrong answers to simple questions |
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| Shane, 02nd 2008f February, 2008 |
| stay away, will not anwser call, return emails. instant setup - isnt even close... wont refund |
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| Han Darington, 29th 2008f January, 2008 |
Stay away from M6 hosting, this is a horrible service. I have a windows hosting package with MySQL db, the site goes down or has intermittent problems a couple times a month.
When you contact support and give a detailed explanation they respond ignoring the problem then delete the ticket
Stay away from this service, they are horrible |
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